RETURNS & REFUNDS POLICY
LUXORA Returns & Refunds Policy
Customer satisfaction is important to us.
If you experience a problem with your purchase, please contact our support team.
Eligible Return Requests
You may contact us if:
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Your product arrives damaged.
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You receive an incorrect item.
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Your product has a verified quality issue.
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Your purchase qualifies under our applicable return conditions.
How to Request a Return
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Contact our customer support team.
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Provide your order number.
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Explain the issue.
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Include photographs or other relevant evidence when necessary.
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Wait for our team to review your request and provide instructions.
Refunds
Approved refunds will be processed using an agreed and available refund method, subject to applicable payment-provider and legal requirements.
Important Information
Return eligibility, time limits, shipping costs and refund processing times must follow the applicable conditions communicated at purchase and UAE consumer protection requirements.
Contact us if you need assistance.