SHIPPING & DELIVERY POLICY
Shipping & Delivery
At LUXORA, we want the delivery process to be as clear as possible. The information below explains how orders are handled for customers in the United Arab Emirates.
Where We Deliver
Delivery is available to eligible destinations in the UAE, depending on product and courier coverage. Address eligibility is checked during the ordering process.
Free Delivery in the UAE
LUXORA is offering free delivery to eligible addresses across the United Arab Emirates. A free-shipping promotion is automatically applied to qualifying Shopify checkout orders without a minimum purchase. The available shipping method and final total are confirmed at checkout; excluded addresses or fulfillment methods, if any, will be shown before you place your order.
Processing & Dispatch
Orders are reviewed and processed after submission and any required payment or order confirmation. Supplier availability and processing requirements can affect dispatch.
Delivery Estimates
Delivery estimates may vary by item, destination, stock availability and courier. Any dates are estimates unless a firm timeframe is expressly confirmed. Please verify the available information at checkout or ask our support team before ordering.
Tracking
Where a tracking number or link is provided, you can follow your shipment using the courier's tracking page. See Track My Order for steps.
Delivery Problems
If a delivery is delayed, an address needs correction or a package arrives damaged, email Luxora.customersupport@gmail.com or call +971 56 883 1127 with your order number. We will review the available information and help with next steps, in accordance with applicable rights.